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Account Terms That Work for You

These terms set out how your account with woles login operates — what you can expect from us, what we ask of you, and how the rules around local payments like DANA, OVO, and GoPay apply to your wallet activity.

DANA, OVO, GoPay CoveredAccount Wallet RulesIndonesia-Region EligibilitySupport Contact IncludedFair Access Policy

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CONTACT CHANNELS

How to Reach Us About These Terms

Questions about how a specific clause applies to your account, or disputes around wallet verification after a DANA, OVO, or GoPay transfer, are handled directly by our account support team. You do not need to navigate a long queue — reach us through the channels below and we will route your query to the right person. Players in Surabaya and across Indonesia can contact us any time through the options listed here.

Team online

Live Chat

Our live chat connects you directly to an account specialist. Use it for terms clarifications, wallet verification questions, or anything that needs a quick written response.

Email Support

For formal queries — written requests, account review questions, or policy disputes — send us an email and expect a detailed response aligned with these terms.

Account Help Centre

Browse our help articles for common terms questions, including how wallet-name matching works for DANA, OVO, and GoPay and what the account verification process involves.

What These Terms Actually Cover

woles login Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and using any part of the platform — whether that is the slot lobby, live casino tables, sports markets, or your account wallet — you accept these terms as the basis of your relationship with woles login. We have written them to

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be readable, not to bury conditions in dense legal text. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. We do not allow the sharing of accounts between individuals. Wallet
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activity — including transfers via DANA, OVO, and GoPay — must be made from accounts registered in your own name. Any mismatch between your account identity and the name on a payment wallet may result in a verification hold until the matter is resolved through our
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support channel. These terms apply to access from Indonesia where local law permits such access. If local law changes in ways that affect eligibility, we will update the relevant sections and notify you through your registered contact. We aim to give reasonable notice before any material
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change takes effect. You can review the current version of these terms at any time from this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Manage Your Account Data

We collect only what we need to operate your account securely and process your transactions. That includes your registration details, wallet identifiers for DANA, OVO, and GoPay, and your session activity. We do not sell your data to third parties. Data is held for as long as your account remains active and for any period required by applicable regulation after closure. You can request a summary of the data we hold by contacting support through the channels listed on this page.

Data Retention

Account data is kept while your account is open and for the minimum period required after closure. You may request deletion where local law permits, via our email support channel.

Cookie Policy

We use session cookies to keep your account logged in and preference cookies to remember your wallet settings. No third-party advertising cookies are placed without your knowledge.

Account Security

Your account is protected by password authentication and, where your device supports it, OTP verification on login. Never share your PIN or OTP with anyone, including support staff.

Change Requests

To update your registered name, contact number, or linked wallet details — DANA, OVO, or GoPay — raise a request through live chat or email support with your account ID ready.

Common Questions About Our Terms

These are the questions our account team hears most often about how the terms apply day to day — from wallet verification to what happens when terms are updated.

Yes. Any transfer into or out of your account wallet — regardless of whether you use DANA, OVO, or GoPay — is covered by these terms. The wallet name must match your registered account name.

We place a verification hold on the relevant transaction and contact you through your registered email or chat. Once identity is confirmed through our support team, the hold is lifted.

No. Accounts are individual and non-transferable. Sharing an account — including sharing login credentials or wallet access — is a breach of these terms and may result in account suspension.

We notify registered account holders through their contact details on file before material changes take effect. You can also check this page at any time to see the current version of our terms.

Contact us via email support with your account ID. We will confirm what data we hold and process a deletion request where local law and account status permit it, within a reasonable timeframe.

The terms apply uniformly across Indonesia where access is permitted under local law. Eligibility depends on your region and applicable regulations — we do not vary the core terms by city or province.

Account Terms That Work for You

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How We Manage Your Account Data

Common Questions About Our Terms

01 Do these terms apply to my DANA, OVO, and GoPay wallet activity?

02 What happens if my wallet name does not match my account name?

03 Can I share my account with someone else?

04 How will I know if the terms change?

05 How do I request access to or deletion of my account data?

06 Are these terms different for players in different regions of Indonesia?

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